Visit the official COVID-19 government website to stay informed. www.sacoronavirus.co.za
Our goal is to ensure you are completely satisfied with your purchase! Should you not be satisfied, please return the product to us and we will replace it or refund you, in accordance with the terms and conditions as stipulated below.
1) Unwanted item/changed your mind
You can return an unwanted item to us, if:
We will collect the product from you at a courier charge of R150 or a value based on the volume of the product ( This is for larger heavier items that cost more to transport), whichever is the greatest. Once we have inspected the product and validated your return, we will refund you within 10 days.
2) You want to exchange
We do not offer exchanges on products.
3) You did not order what we delivered
If we erroneously deliver the wrong item to you, please let us know and we will collect the item from you at no charge, and replace it with the correct item.
4) Your items are damaged on delivery
In the case where an item is damaged or missing a part or accessory at the time of delivery/collection, please notify us within 48 hours of delivery/collection by logging a return via contact form/call/email.
We will arrange to collect the product from you at no charge. Once we have inspected the product and validated your return, we will replace the item as soon as possible or refund you within 10 days of return.
We reserve the right to refuse claims if incorrect use or negligence can be shown.
5) Defective Products
A defect is a material imperfection in the manufacture of the item which makes the product less acceptable than one would reasonably be entitled to expect in the circumstances.
Items will be recognised as eligible for ‘’defective return’’ up to 3 months post-delivery, after which they cannot be returned under any circumstance barring the case of an extended supplier warranty, which is set out below.
You can return a defective item by logging a return via contact form/call/email, and we will arrange to collect the item from you at no charge. Once we have inspected the item and validated your return, we will either repair, replace it as soon as possible or refund you within 10 days. If the replacement takes longer than 21 days, we will get in touch with you to discuss alternatives or arrange for a refund.
6) Extended Supplier Warranty
A product may have a supplier warranty that extends beyond any currently published warranty and only if such warranty exists. If such a product turns out to be defective more than the published warranty period (if any) after delivery/collection (save for direct warranty products which are discussed below), please notify us as soon as you become aware of the defect. In any event, it must be within the extended supplier warranty period after delivery/collection of the product.
You can notify us by logging a return via contact form/call/email. We will ensure the return of the product to the supplier at no charge. Please note that we cannot facilitate returns that fall outside of the extended supplier warranty period.
Please note that any extended supplier warranty is subject to whatever terms and conditions the supplier or manufacturer may impose. These are usually stated in a brochure or leaflet inside or on the item packaging. It is your responsibility to make yourself aware of any such terms and conditions.
It is also important to note that it will be in the supplier or manufacturer’s discretion what remedy they can offer you. The Provider is under no obligation to provide you with a refund/repair/replacement. Your remedy lies with the supplier or manufacturer. However, if the supplier or manufacturer has offered you a replacement within the applicable extended supplier warranty and it takes longer than 21 days, we will get in touch with you to see if you would rather receive a refund or replacement directly from us.
In the event we offer a bundle deal - consisting of predetermined items that we have combined in a single bundle and discounted - all returns relating to these bundles will be subject to the terms and conditions of this Policy as read with the following provisions:
Bundle Deal – You may return a Bundle Deal or any of its component products individually to us. If you qualify for a refund for any part of the bundle we will refund you with the actual purchase price of the individual component or the bundle depending on which is returned post discount as per your order history.
8) Charges and Refunds
If you return a defective product to us, but fail to return all of the accessories/parts that were sold with that product, we are entitled (subject to applicable law) to refuse the return or only replace the item that you did return, or estimate the value of the missing accessories/parts and only refund you in respect of the returned item less missing accessories/parts value.
If you return a product that does not comply with this Policy, you may be liable to reimburse the Provider for the cost of collecting the product from you and the cost of having the product returned to you.
Under no circumstances will donations be refunded.
Please note that we only refund to the payment method that you originally used i.e. payment by credit card will be refunded to the same credit card , payment by EFT will be refunded to your nominated bank account.